Customer Service

Retail Orders

FAQs

• Where can I find a listing of all your movie titles?
• Is this site secure?
• Do you sell to Christian bookstores or offer bulk discounts?
• Why have I not received my order?
• Pre-buying New Releases

Payment & Processing

• How do I cancel my order?
• Coupon code help
• How do I use Account Credit to purchase items?
• Is there sales tax?
• Do you accept checks over the phone or by fax?
• What Payment Options do you offer?

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Shipping

• What are your shipping rates in the US and International?
• How long will it take for my order to arrive?
• Can I get a shipping estimate before I order?
• Shipping and Availability

Returns

• What is your return policy?

Video On Demand

FAQs

• How do I redeem a coupon code and watch the movie on my Roku?
• My movie won't start?
• Is Digital on Demand available internationally?
• What happens if I change my email address/forgot my password to my account, will I lose my movies I purchased?
• I want to connect my laptop to my TV to watch my movies on demand. How do I do that?
• How long do I have to watch a movie if I rent it?

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General

FAQ

• Can you add my movie to your website?
• DVD Compatibility and Region Codes
• What is Closed Captioning?
• Where are you located?
• The DVD I received is not working... What can I do?
• I want to show a movie at a church, park, small group, or other public venue